Pro Tennis Connect we are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, submit an enquiry, join our waitlist, participate in coaching programs or interact with our services.

WHAT INFORMATION WE COLLECT

We may collect personal information including:

• Name

• Email address

• Phone number

• Information submitted through contact forms

• Coaching enquiry information

• Booking and registration information

• Athlete development information relevant to coaching services

• Website usage and analytics data

Where applicable, we may also collect information relating to junior athletes through a parent or legal guardian.

HOW WE COLLECT INFORMATION

We collect information when you:

• Visit our website

• Submit a contact form

• Join our waitlist

• Register for coaching programs or services

• Subscribe to marketing communications

• Contact us via email, phone or social media

• Participate in coaching, mentoring or educational programs

We may also collect information automatically through cookies, website analytics and similar technologies.

HOW WE USE YOUR INFORMATION

We use your information to:

• Respond to enquiries

• Deliver coaching and educational services

• Manage bookings and registrations

• Provide program updates and relevant communications

• Improve our services and website experience

• Send information about coaching programs, events, assessments and future product releases

• Meet legal and regulatory obligations

MARKETING COMMUNICATIONS

If you subscribe to our mailing list or join our waitlist, we may send you information about coaching programs, educational content, events, assessments and future product releases.

You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.

Cookies and Analytics

Our website may use cookies and analytics services to help us understand how visitors use our website and improve the user experience.

Information collected through these services is generally aggregated and does not identify individual users.

You can choose to disable cookies through your browser settings, although some website functionality may be affected.

THIRD PARTIES

Where practical, we will collect personal information directly from you.

In some circumstances, information may be provided by a parent, guardian, coach, booking platform or referral partner. Where appropriate, we will take reasonable steps to ensure you are aware of any information provided to us.

DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information to trusted third-party providers who assist us in operating our business, including:

• Website hosting providers

• Email marketing platforms

• Booking and scheduling systems

• Payment processors

• Professional advisers and contractors

• Technology and analytics providers

We may also disclose information where required by law.

We do not sell or rent personal information to third parties.

DATA SECURITY

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

While we implement appropriate security measures, no method of transmitting information over the internet can be guaranteed to be completely secure.

CHILDREN’S PRIVACY

Many Pro Tennis Connect programs involve junior athletes.

Where personal information relates to a child, that information will generally be collected from a parent or legal guardian and used solely for the purposes of delivering coaching services, managing bookings, communicating program information and supporting athlete development.

Parents and guardians may request access to or correction of information relating to their child at any time.

ACCESS AND CORRECTION

You may request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete or out of date.

To make a request, please contact us using the details below.

PRIVACY COMPLAINTS

If you believe we have breached the Australian Privacy Principles or have concerns regarding the handling of your personal information, please contact us using the details below.

We will investigate your complaint and respond within a reasonable timeframe.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be published on this page together with an updated revision date.

CONTACT US

Pro Tennis Connect

Email: [Insert Email Address]

Website: [Insert Website Address]

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us.